Job Description

Location: Charlotte, San Antonio

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

Position Summary:

Work as part of the Business Applications Team (Microsoft Dynamics & Power Platform) delivering project based work and managed services to our clients. You will work as part of a project team and will be responsible for various activities, including but not limited to design, build/configuration, testing, analysis, delivery and support of Dynamics & Power Platform solutions. This position is fast-paced and ever-changing, which means you’ll need to be a flexible self-starter and be able to manage changing priorities and learning new and rapidly changing technology solutions.

As part of your training we’ll help you to develop your technical and soft business skills to support your career, so you can learn emerging technology and be empowered to jump right in. You’re likely to balance your time among different Dynamics & Power Platform solutions and other immersive technologies such as the Azure cloud, robotics, machine learning and blockchain. As part of that, you’ll need to be a logical thinker and have an active passion for learning and being challenged.

Essential Functions of the Job:

• Assist in the design, development, and testing of Microsoft Dynamics 365 & Power Platform solutions and their deployment.

• Develop and enhance Plug-ins to extend the functionality of Dynamics 365 applications.

• Participate in code reviews and adhere to best practices in software development

• Work on configurations such as creating entities, forms, workflows, business rules, dashboards and reports.

• Create, Update and maintain Model Driven Apps, Canvas App, Power Automate flows and Power Pages.

• Conduct unit tests and analyze results to confirm that developed code meets requirements

• Develop specifications and design documents Based upon client requirements and translate them into technical specifications.

• Based on the created specifications and design documents create use cases and business process flows

• Document completed configuration following agile build

• Lead teams according to the assigned development feature

• Provide feedback to team members on the requirement specifications and design documents

• Review configurations and builds for completeness and accuracy to design

• Capture and review mapping documents related to data integration and migration efforts

• Perform data related activities such as export, import, transformation, deduplication and cleansing

• Support integration and data migration development and testing efforts

• Support user acceptance testing thru the identification and resolution of identified defects

• Support deployment of solutions to client’s pre-production environments

• Develop training and communications materials to drive user adoption

• Assist in identifying, investigating, and resolving users’ problems with deployed solutions

• Fielding support request through various methods such as calls, chat, email, and/or other communication from users with inquiries regarding use of deployed solutions

• Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions

• Collaborates with programmers to explain errors and/or recommend modifications in programs

• Mentoring Associate Analysts and Analysts on the above responsibilities

• Support the Managers and Senior Managers in upward stakeholder management and day-to-day management of the Dynamics Competency within the Service Delivery Center

Knowledge and Skills Requirements:

• Stay abreast of current business, technology and industry trends relevant to the client's business process management needs

• Experience in software configuration, development, workflow and process design, analysis and quality assurance

• Understanding of release management processes and experience with DevOps pipelines.

• Knowledge of C#, .NET and JavaScript for customizing Dynamics 365 Forms and extending functionality.

• Experience with Microsoft Dynamics 365, Power Platform or CRM solutions and cloud-based technologies (Azure).

• Familiarity with CSS to create and enhance custom user interfaces and improve the user experience.

• Analytical thinking and aptitude to learn and adapt latest technologies and best industry standards and practices

• Experience with implementing technology solutions using Agile and Waterfall methodologies

• Experience with analyzing and solving problems of a complex nature and working with business, management and technology concepts

• Knowledge of project management, teaming, organizational, analytical and problem-solving skills a plus

• Experience working in a shared services function and environment a plus

Supervision Responsibilities:

• In a production supervision role, the Senior Analyst acts as a Team Leader. They are responsible for the day-to-day performance of a group of production Analysts; including but not limited to their physical supervision, such as adhering their work schedule, team collaboration, meeting engagement expectations specific to their assigned work and timely delivery. Provides performance feedback that ensures our production analysts are held accountable to EY’s standard of performance during client delivery.

• Senior Analysts are designated to be a Counselor for three to five Staff/Analyst level employees within three years of entering the Senior Analyst rank. The Counselor role is responsible for managing an employee’s career development, skills development and performance management.

Other Requirements:

• Willingness and ability to travel up to 20% of the time

Job Requirements:

Education:

• Bachelor’s degree in Computer Science, Management Information Systems or other technical field of study

Experience:

• Minimum of 3 years of experience as a member of a technology team participating in one or many of the technology life cycle phases; could include requirements definition, architecture design, conversion and testing

Certification Requirements:

• Candidates are preferred with one or more of the following:

• Microsoft Power Platform Fundamentals, Exam PL-900

• Microsoft Power Platform Functional Consultant, PL-200

• Microsoft Power Platform Developer Associate, PL-400

• Power Automate RPA Developer Associate, Exam PL-500

Note:

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn  more .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.  The base salary range for this job in all geographic locations in the US is $67,000 to $136,800.  The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,300 to $155,300.  Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.  In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today. 
EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.  

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process,  please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com .

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